Shipping policy

Shipping Policy

We currently deliver to customers in the United States and Pakistan. This policy explains how your order is processed, shipped and delivered.

1. Where We Ship

We do not currently ship to other countries. If you are outside the United States or Pakistan and would like to order, contact us at peeraanstudio@gmail.com.

2. Order Processing

• Every PEERAAN piece is handmade and carefully checked before dispatch. Orders are processed within 2 to 4 business days after they are placed and confirmed.
• Orders are not processed or dispatched on weekends or public holidays.
• During launches, sales and festive seasons such as Eid, processing may take a little longer. We will contact you if there is any significant delay.

3. Shipping Rates and Delivery Times

Shipping charges are shown at checkout before you confirm your order. Delivery times are estimates and are not guaranteed.

4. Cash on Delivery Orders (Pakistan)

• Our team confirms every Cash on Delivery order by WhatsApp or phone before dispatch. Please make sure the phone number on your order is correct and reachable.
• If we cannot reach you within 48 hours, we may hold or cancel the order.
• Please keep the full order amount ready in cash when the courier arrives. Couriers cannot accept card payments at the door.

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation by email (and by WhatsApp or SMS in Pakistan) with your tracking details. Tracking may take up to 24 hours to become active.

6. Delivery Address

• Please double-check your shipping address and phone number before placing your order.
• If you notice a mistake, contact us as soon as possible. We can update the address only if the order has not yet been dispatched.
• We are not responsible for orders delayed, lost or returned because of an incorrect or incomplete address provided at checkout.

7. Failed or Missed Deliveries

• If a courier cannot deliver your order, they will usually attempt delivery again or contact you to arrange a new time.
• If an order is returned to us because it could not be delivered, we will contact you to arrange re-delivery. Additional shipping charges may apply.
• For Cash on Delivery orders, refusing the parcel at delivery without a valid reason may mean we require advance payment for future orders.

8. Delayed, Lost or Damaged Parcels

• Delays: if your order has not arrived within the estimated delivery time, contact us and we will check with the courier.
• Lost parcels: if tracking shows no movement for an extended period, we will open an investigation with the courier and arrange a replacement or refund once the parcel is confirmed lost.
• Damaged parcels: if your parcel arrives damaged, please take photos of the packaging and the item, and contact us within 48 hours of delivery. See our Return & Refund Policy for next steps.

9. Taxes and Duties

Orders within the United States and within Pakistan are domestic shipments, so no import duties apply. Any applicable sales tax is shown at checkout.

10. Contact Us

For any questions about shipping or delivery, contact us at:

Email: peeraanstudio@gmail.com

We aim to respond to all queries within 1 to 2 business days.

PEERAAN reserves the right to update this policy at any time. Changes apply to orders placed after the updated policy is published.

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For the client to confirm before this goes live:

1. Processing time (2–4 business days): this assumes pieces are ready to ship. If anything is made to order, the time will be longer.
2. US delivery time (5–7 business days): this depends on the carrier the Texas studio uses.
3. Where Pakistan orders ship from: “domestic shipments, no import duties” assumes Pakistan orders ship from within Pakistan. If they ship from the US, Section 9 and the delivery times need to change.
4. US shipping rate name: in Shopify it’s still called “Shipping rate 1”. Renaming it to “Standard Shipping” under Settings → Shipping and delivery will match this policy at checkout.
5. WhatsApp/SMS tracking messages (Pakistan): this only applies if the courier or a WhatsApp app sends them. If not, change it to email only.